How to Report a Bug — A Quick Guide

1. Before You Report

Ensure you are using the latest software version (if possible).
Update the firmware of your Create (if possible).
Check whether your problem is addressed in one of our Troubleshooting guides.

2. Fill Out Your Report Thoroughly

We will be able to help you better and faster when we can figure out exactly what went wrong.
Clear details mean fewer follow‑up questions from us, and thus a quicker solution to your problem.

3. What to Include

3.1 A Short Summary

Summarize your issue in one line that finishes this sentence: “I’m unable to…”.

Example: “I’m unable to use my Touch module.”

3.2 Where & When It Happens

Fill out the following questions related to your setup and device. If you have tried using multiple different devices, make sure to tick all applicable boxes.

Does the issue happen every time or only sometimes?
What Operating System are you using?
What is your device's architecture?
What laptop/computer do you use? (E.g. Macbook Pro 14 M2, Dell XPS 15 2023)